ttvip Privacy Policy

1. Introduction

ttvip ("ttvip," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the ttvip online gaming platform available at ttvip.one (the "Platform"). This Privacy Policy describes how ttvip collects, uses, stores, shares, and protects your personal information when you access or use the ttvip Platform.

This Privacy Policy applies to all ttvip users, including registered account holders, visitors to the ttvip website, and individuals who contact ttvip's customer support team. By using the ttvip Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read together with ttvip's Terms & Conditions and Responsible Gaming Policy, which are incorporated by reference.

2. Data Controller

For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and other applicable data protection legislation, ttvip is the data controller responsible for your personal data collected through the ttvip Platform.

If you have any questions about how ttvip handles your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer at: [email protected]

3. Personal Data We Collect

ttvip collects the following categories of personal data from its users:

3.1 Identity Data:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Gender
• Government-issued identification number (e.g., Philippine passport number, driver's license number, PhilSys National ID number)
• Copies of identity documents submitted for KYC verification

3.2 Contact Data:

• Email address
• Mobile phone number (Philippine mobile number)
• Residential address (including city, province, and postal code)

3.3 Financial Data:

• GCash or PayMaya account details (registered name and mobile number)
• Bank account details for BPI, BDO, or Metrobank withdrawals (account name and number)
• Transaction history (deposits, withdrawals, and gaming activity)
• Source of funds information where required by AML regulations

3.4 Technical Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Cookies and similar tracking data (see Section 9)

3.5 Gaming Data:

• Game history, bet amounts, and outcomes
• Bonus and promotion usage
• Responsible gaming settings and self-exclusion requests

3.6 Communications Data:

• Records of your communications with ttvip's customer support team
• Feedback, complaints, and survey responses

4. How We Collect Your Data

ttvip collects your personal data through the following means:

• Direct interactions: When you register a ttvip account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey.
• Automated technologies: When you access the ttvip Platform, we automatically collect technical data through cookies, server logs, and similar technologies.
• Third-party sources: ttvip may receive data about you from identity verification providers, payment processors (such as GCash and PayMaya), and fraud prevention services, where necessary to comply with our legal obligations.

5. How We Use Your Data

ttvip uses your personal data for the following purposes:

• To create and manage your ttvip account;
• To verify your identity and age (21+ requirement) in compliance with Philippine gaming regulations;
• To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• To detect and prevent fraud, money laundering, and other illegal activities;
• To provide customer support and respond to your inquiries;
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts);
• To send you promotional communications about ttvip offers and new games, where you have consented to receive such communications;
• To personalize your ttvip gaming experience;
• To analyze Platform usage and improve ttvip's products and services;
• To comply with our legal and regulatory obligations under Philippine law;
• To enforce ttvip's Terms & Conditions and Responsible Gaming Policy.

6. Legal Basis for Processing

ttvip processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your ttvip account and provide gaming services).
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML/CTF regulations and PAGCOR-aligned gaming requirements.
• Legitimate interests: Processing necessary for ttvip's legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending marketing communications. You may withdraw your consent at any time by contacting [email protected].

7. Sharing Your Data

ttvip does not sell, rent, or trade your personal data to third-party marketers. ttvip may share your personal data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your transactions.
• Identity verification providers: Third-party KYC and AML compliance service providers engaged by ttvip to verify your identity and comply with regulatory requirements.
• Technology providers: Cloud hosting, data storage, and platform infrastructure providers who process data on ttvip's behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where required by law.
• Law enforcement: Philippine law enforcement agencies where ttvip is legally required to disclose information in connection with a criminal investigation or legal proceeding.

All third parties with whom t tvip shares personal data are required to handle it in accordance with applicable data protection laws and ttvip's data processing standards.

8. Data Retention

ttvip retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. Specifically:

• Account data: Retained for the duration of your ttvip account and for a minimum of five (5) years following account closure, in compliance with Philippine AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Support communications: Retained for three (3) years from the date of the communication.
• Marketing consent records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance purposes.

When your personal data is no longer required, ttvip will securely delete or anonymize it in accordance with our data retention procedures.

9. Cookies and Tracking Technologies

ttvip uses cookies and similar tracking technologies on the ttvip Platform to enhance your experience and analyze Platform performance. The types of cookies we use include:

• Strictly necessary cookies: Essential for the ttvip Platform to function correctly, including keeping you logged in and maintaining your session security. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalize your ttvip experience.
• Analytics cookies: Help ttvip understand how users interact with the Platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant ttvip promotions and offers. These are only set where you have provided consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ttvip Platform.

10. Security Measures

ttvip implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• AES-256 encryption for data stored on ttvip servers;
• SSL/TLS encryption for all data transmitted between your device and the ttvip Platform;
• Multi-factor authentication options for ttvip account access;
• Regular security audits and penetration testing;
• Strict internal access controls limiting employee access to personal data on a need-to-know basis;
• Incident response procedures for detecting and responding to data security breaches.

While ttvip takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your ttvip login credentials confidential and for notifying us immediately if you suspect any unauthorized access to your account.

11. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights with respect to your personal data held by ttvip:

• Right to be informed: The right to know what personal data ttvip collects and how it is used.
• Right of access: The right to request a copy of the personal data ttvip holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to ttvip's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe ttvip has violated your data privacy rights.

To exercise any of the above rights, please contact ttvip's Data Protection Officer at [email protected]. ttvip will respond to your request within thirty (30) days in accordance with applicable law.

12. Children's Privacy

The ttvip Platform is strictly intended for individuals aged 21 years and above. ttvip does not knowingly collect personal data from individuals under the age of 21. If ttvip becomes aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered a ttvip account, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

ttvip reserves the right to update or amend this Privacy Policy at any time. Where changes are material, ttvip will notify registered users via email or an in-platform notification prior to the changes taking effect. The date of the most recent revision is indicated at the top of this page. Your continued use of the ttvip Platform following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how ttvip protects your data.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or ttvip's data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the ttvip Platform
• Response Time: Within 30 days for formal data subject requests; within 24 hours for general inquiries

This Privacy Policy was last reviewed and updated on 1 January 2026. ttvip is committed to transparency and will always notify users of significant changes to how we handle personal data.